Warranty & Support
OPG Mobility scooter warranty—clear, simple, and service-backed
WARANTEE POLICY
WARANTEE POLICY
(As per OEM OPG MOMILITY OPG MOBILITY AND POWER PVT. LTD.)
WARRANTY PERIOD
- This warranty shall exist for a period of 36 months from the date of delivery to the first purchaser.
- Warranty is transferable to the subsequent owner for the remaining warranty period and is applicable only in India and not transferable to any other country.
WARRANTY INCLUSIONS
- Only Manufacturing Defects are covered under Warranty.
- Normal Wear & Tear / Tampered / unauthorized repairs are not covered under Warranty.
- For any battery related claim CDC report is Mandatory.
- Above terms are applicable on vehicle used for Personal use only not for commercial / Leasing vehicles
- Other terms & Conditions as described in Owner’s manual shall be In-Compliance / full filled to avail the Warranty.
Warranty Exclusions
- Parts will be covered under Warranty only for manufacturing defects, Normal Wear / tear, Defects arise due to external damages or due to mishandling will not be covered under Warranty.
- Examples of Warranty Exclusion due to defects arise due to Poor handling / Riding of the Vehicle/Wear Tear/Tampering:
- Brake Disc / Drum scars or Surface rubbing, bends / dents will not be covered in Warranty
- Brake Pads wear, Wire harness cuts due to external reasons (Rat bites etc.) are not manufacturing defects so will not be covered under Warranty.
- Electrical items burnt due to surge current or short circuit into wire due to external cuts / damages on wire are not covered under Warranty.
- Warranty will be void if vehicle is repaired at unauthorized local center or mechanics/ In-genuine parts usage in the vehicle.
- Painted Parts / Plastic Parts, foot rest, Bulbs, Cables, seals, Damages/ Tampering Parts are not covered under warranty.
Warrantee Claim
· For any warrantee related claim please visit nearest OEM authorized service station
SCOOTER WARRANTY PERIOD
| Product | F2B | FAAST F3 | FAAST F2F | CLASSIQ (As per current guidelines) | FREEDUM-LI (As per current guidelines) |
| Battery – Li-ion | 36 months/30,000 | 36 months/30,000 | 24 months/20,000 | 36 months/30,000 | 36 months/30,000 |
| Motor | 36 months/30,000 | 36 months/30,000 | 24 months/20,000 | 36 months/30,000 | 36 months/30,000 |
| Controller | 36 months/30,000 | 36 months/30,000 | 24 months/20,000 | 36 months/30,000 | 36 months/30,000 |
| Charger | 36 months/30,000 | 36 months/30,000 | 24 months/20,000 | 12 months/30,000 | 36 months/30,000 |
| Convertor | 12 months/30,000 | 12 months/30,000 | 24 months/20,000 | 36 months/30,000 | 36 months/30,000 |
| Front Suspension | 12 months/30,000 | 12 months/30,000 | 12 months | 36 months/30,000 | 36 months/30,000 |
| Rear Suspension | 12 months/30,000 | 12 months/30,000 | 12 months | 36 months/30,000 | 36 months/30,000 |
| Main Harness | 12 months/30,000 | 12 months/30,000 | 12 months | 36 months/30,000 | 36 months/30,000 |
What your warranty helps protect
Coverage depends on the model and OPG Mobility’s warranty terms. Below is a quick guide to common coverage areas and how to keep your warranty valid.
Battery & charging
Manufacturing defects in the battery pack and charging system components (as per brand terms).
Motor & controller
Coverage for defects in the motor, controller, and related electrical parts under normal use.
Frame & key components
Protection against manufacturing faults in structural parts and essential assemblies.
Authorized service support
Claims are smoother when inspections and repairs are done through authorized service channels.
Warranty FAQs
If you don’t see your question here, contact Happy Mart support and we’ll guide you through the next step.
How long is the warranty?
Warranty duration varies by OPG Mobility model and component. Refer to your warranty card/invoice for the exact period.
What documents are needed for a claim?
Keep your purchase invoice, warranty card (if provided), and the scooter’s serial/VIN details. Photos/videos help for faster assessment.
What is typically not covered?
Normal wear and tear, consumables (e.g., brake pads, tires), accidental damage, water ingress, unauthorized modifications, and misuse are usually excluded (as per brand terms).
Do I need to service at an authorized center?
Yes—authorized inspections and repairs help maintain warranty validity and ensure correct parts and procedures are used.
How do I start a warranty claim with Happy Mart?
Use the support form or visit our Jabalpur store. Share your invoice details, issue description, and preferred service slot.
Can I transfer the warranty if I sell the scooter?
Transfer rules depend on OPG Mobility policy and documentation. Contact us with the invoice and owner details and we’ll advise the correct process.
Need help fast?
Get warranty guidance or book service in minutes
Tell us your model, purchase date, and the issue you’re facing. We’ll confirm eligibility, next steps, and the quickest service option for Jabalpur riders.
